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Refund Policy

Because our designs contain live plants, we cannot accept returns or exchanges or issues refunds. We do, however, guarantee that your Greenovia Crafts design will arrive in good, healthy condition.

If something breaks or dies in transit, we will work with you to make it right. Please email us at hello@greenoviacrafts.com with a description of the problem and a couple of photos, and we will reply to you as soon as possible so we can start solving the problem.

Please do not send your purchase back to us unless we ask you to do so.